Order Policy
Quick Links:
- Are there minimum order requirements? Do you provide samples?
- How do I place an order?
- What forms of payment do you accept?
- How do I change quantities or cancel an item in my order?
- How to track my order?
- My order never arrived or an item is missing from my shipment.
- When will my backorder arrive?
- When will my order ship?
- I have a question on my charges.
- When will my credit card be charged?
- When will my refunded credit be appeared on my account?
Are there minimum order requirements? Do you provide samples?
We require minimum quantity of 1 box or 1 packet for each order. This information also stated on the product page.
How do I place an order?
As a consumer who want to buy direct from us, we prefer you place your orders ONLINE. This method will provide you access to many features such as checking your order status, tracking your shipment, updates on the latest product information, prices, receiving discount coupons, etc.
Placing your order online is very safe and convenient. Dapuri strives to maintain a secured environment for our customers to shop online. We utilize Secure Socket Layer (SSL) data encryption technology, meaning that the transit of all credit and debit card information is encrypted to protect against loss, misuse, or alteration of your information. Placing orders through the Dapuri website is a safe and worry-free online shopping experience.
What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, Mail-in check and Paypal for all orders.
We prefer credit and debit cards issued by an American banks. However, we will honor orders paid for with a foreign credit card but ship to an address located within the United States. Please be aware that the processing of your order may be delayed while we contacting the bank that issued the card to verify your account information. This process may affect order delivery time, especially if you have chosen an expedited shipping option.
Need To Pay By Wire Transfer, Money Order, or Credit Card Authorization Failed?
We do accept wire transfer and money order for bigger orders or due to whatever reasons that the credit card can't be verified (or authorized), please email us about the order number and express your intention of paying by wire transfer or money order. We will email you instructions to complete the orders.
How do I change quantities or cancel an item in my order?
- Use the Login Form on our website to sign in to your account and change your order quantity
How to track my order?
By Email:
- When you place an order with Dapuri, you are emailed a confirmation of your order.
- Once your order is shipped, you will receive another email within 24 to 48 hours with the UPS tracking information for your order's shipment (we currently ship Monday through Friday only). Therefore, you are advised to check your email at regular basis to find out the updated shipping information.
- Please keep the email with tracking information for further tracking until you receive ALL of your packages.
- You can check your order(s) status, track your order(s) online, or previous order history by logging in on Dapuri.com.
My order never arrived or an item is missing from my shipment.
When will my backorder arrive?
We are the manufacturer and importer of Dapuri and Home's Cafe branded products. When we have BACKORDERED items for your order, it means either we are waiting for the production from the factory in Malaysia or the shipment is on the way from the Malaysia factory to our warehouse where your order supposed to be fulfilled.
Our customer service will call and/or email you to inform you about the backordered items.
- Please see each individual item page for more information on the availability of each item.
- You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
I have a question on my charges.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
When will my refunded credit be appeared on my account?
Credits usually take 7-10 business days from the time we receive your RETURNED item(s). Please refer to our Return and Refund Policy.
